ÂÜÀòÔ­´´

Provide details of similar external works projects or programmes you have undertaken within the Social Housing sector and describe how you successfully completed the programme within required...

timeframe.

Your answer must include details of procedures implemented by your organisation to ensure and maintain;

• customer satisfaction;

• quality of work, resolving quality issues and identifying efficiencies or improvements in working practices/materials.

• health and safety compliance;

Please also describe any value‑added initiatives, innovations, or enhanced service offerings your organisation can provide to improve programme delivery, reduce whole‑life costs, or enhance resident experience. Include specific examples from previous contracts, measurable outcomes achieved, and how these approaches could be applied to FHDC's programme

Explain your approach to delivering the contract. Your response should include:

Mobilisation:

• Procedures that would be put in place to ensure that the programme will be able to commence on contract...

start date;

• Proposed programme of works, which would ensure that works are delivered on time and on schedule;

• An outline of anticipated risks of delay to the programme and how the risks would be mitigated.

Materials:

• How your company will resource and maintain the necessary materials/equipment for the project;

• How will your company manage the increasing cost of materials when the SORs are fixed costs.

• Details of your supply chain specific to this contract for the procurement of Materials.

Please outline how you will ensure your company's communication processes are effective and maintained during the duration of the contract.

Your answer should include:

• your procedure for...

communicating with residents throughout the process of carrying out works to the external fabric of the building;

• Communication methods to private neighbouring residents, especially where works may impact private homes (e.g. scaffolding, noise, dust, access;

• How would you effectively communicate with vulnerable residents, from start to completion of works;

• an example of where communication with a resident resolved an issue (such as no access) or a complaint; and

• an outline of your complaints procedures.

FHDC has made a climate pledge and aims to become carbon neutral by 2030. Details on the action the council is taking can be found at https://www.folkestone-hythe.gov.uk/climatechange/climate-change-council." target="_blank" class="govuk-link break-word" aria-label=" (opens in a new window)">...

Explain how you will mitigate or eliminate the carbon impact of activities carried out under this contract.

This can include action your organisation is already taking or plans to implement during the initial period of the contract.

Your answer should include how you will monitor these commitments in a measurable way.

If your organisation is appointed, you will be required to report on the delivery of these commitments and they will be included in performance reviews.

Demonstrate how you ensure changes in regulations and regulatory updates are implemented throughout your organisation, your response should focus on Health & Safety.

Your answer should include

• an...

example where you implemented changes in your working practices to reflect revised or new regulations; and

• an outline of your company Health and Safety policy.

FHDC's Corporate Plan sets out the council's guiding principles and service ambitions. The Corporate Plan can be viewed at https://www.folkestone-hythe.gov.uk/policies-plans-documents/corporate-plan." target="_blank" class="govuk-link break-word" aria-label=" (opens in a new window)">

Explain...

how you will support and further FHDC's ambitions and to the benefit of our tenants and leaseholders through the delivery of the contract.

For example, your offer might include:

• staffing resource commitment (e.g. annual staff volunteering);

• equipment/materials commitment (e.g. painting benches, fencing, etc or commitment to support local community group's needs); and/or

• Training and Apprenticeship opportunities.

This can include action your organisation is already taking or plans to implement during the initial period of the contract.

Your answer should include how you will monitor these commitments in a measurable way.

If your organisation is appointed, you will be required to report on the delivery of these commitments and they will be included in performance reviews.